Terms and Conditions

About

This web site is owned and operated by Eggers Delight who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Making a Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments.  If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.

We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Delivery

Delivery methods will be the most convenient to you.  For items that are already in stock, despatch is instigated within 48 hrs of receiving your order (providing our payment terms have been complied with) receipt at your designated address should be within 10 working days. Some ordered or commissioned items can be up to 28 days but this will be clearly indicated at the time of ordering.

UK delivery is usually by Royal Mail. We will only ever charge delivery once on each order, if for some reason an item is delayed and sent under separate delivery, it will be for our own account.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Guarantee

Whilst every effort to maintain the published prices, where we are subject to price fluctuations, we reserve the right to alter such prices without prior notice.

Every consideration is made in respect of the Consumer Protection (Distance Selling.  Regulations 2000 including if applicable the legally binding contract entered into on the internet between buyer and seller). Set out under UK law. Your order is checked before delivery and packaged in a secure protective way for safe receipt. (Signature upon delivery) 

Returns

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

In the unlikely event of any damage, we must be notified within 24 hrs, and we would suggest for your own security to choose return postage by Recorded delivery. As soon as we receive the goods back we will immediately arrange a replacement.  On stock items, (those delivered within 10 days of ordering) We have a return policy of 10 days, for unsatisfactory items, unfortunately we are unable to include the return of postage and packing costs, or costs related to commissioned pieces and special orders where specific requirements have been, or are in the process of being fulfilled.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.